Social Media Manager- Colombia




Competencias

  • You have excellent English grammar and spelling.
  • You are an active, well-organized, self motivated, and entrepreneur person.
  • You are a clearspeaker, with very strong communication skills.
  • You are resolutive, positive, and target oriented.
  • You are an open mind person.
  • You gain trust with people through empathy, and proved common sense, so you instill accountability and leadership. The team love to work with you.
  • You inspire reliability and trust to clients.
  • Energetic leader of people, able to motivate, develop and inspire teams.

Valores compartidos

  • Maximizador.
  • Individualizador.
  • Futurista.
  • Cumplidor.
  • Activador.
  • Responsable.
  • Adaptable.
  • Icebreaker.
  • Conectado.
  • Comunicador.



Mision

Coordinating, communicating & managing of consumers through all channels pro-actively. Responding consumers & customers through social channels. Proceeding corporate community management tasks. Coordinating & leading local markets through community managers

Outcomes

  • Managing of communities through all channels pro-actively & re-actively with coordination, via Operations Manager
  • Managing & ensuring of posting new content analyzing input data coming from listening team, analysts, response team & other channels
  • Following up opportunities supporting content team at local basis delivery of updated key words engagement rate is succeeded
  • Monitoring brands’ & corporate social media accounts & giving answers
  • Ensuring & monitoring that the processes are completed within the KPIs & SLAs
  • Providing awareness for issue, incident, crisis & opportunity management through community management.
  • Answering ad hoc questions of the community management team during their processes
  • Participate in recruitment processes in order to recruit new community management team
  • Contributing towards the quality & training processes



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